Course Description

The Telehealth Clinical Staff Member Role course is designed to provide practical application for the Telehealth Clinical staff member or a trainer/consultant that is implementing telehealth in a healthcare organization. The learner can expect to be able to perform or train the duties of this role after the successful completion of this course.

Course Highlights:

1. Clinical staff preparations for the telehealth visit
2. Hosting and managing an online appointment
3. Instructing the patient on the telehealth visit expectations
4. Triage and charting for telehealth visits
5. Working in multiple applications during the telehealth visit
6. Communication with the provider during a telehealth visit
7. Troubleshooting issues during the telehealth visit
8. HIPAA considerations during a telehealth visit
9. Telehealth decisions for starting and managing the appointment for the Clinical Staff member
10. Telehealth appointment follow up

Learning Objectives:

1. Discuss clinical items that need to be prepared prior to a telehealth visit
2. Start a telehealth appointment, share screen, pass controls to provider, join and/or leave a telehealth appointment
3. Manage patient expectations for the telehealth visit
4. Triage a patient virtually and document
5. Work successfully in the telehealth appointment and EMR, while charting
6. Remain HIPAA compliant when communicating with the provider that is working from different locations, while hosting a telehealth visit
7. Discuss common issues that occur during a telehealth visit and how to resolve them
8. List HIPAA considerations items when conducting a telehealth visit
9. List decision points every organization must make regarding the Clinical Staff member’s role and their responsibilities
10. List examples of items for documentation/follow up post telehealth visit